About Us The Real Outdoors are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Real Outdoors
Pennine Way Outdoor Adventure 405 Secklow Gate East Milton Keynes Shopping Centre Milton Keynes MK9 3NE United Kingdom
Phone: 01908 669841 or 0845 388 2145
Email: orders [at] realoutdoors [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Paying By Credit Card
We accept all major Credit and Debit Cards.
We use a secure link to Protx to process our credit card transactions.
You may send your credit card information via phone, fax, snail mail or over the Internet.
Paying By Bank Transfer
If you would rather pay by Bank Transfer direct from your bank to ours, our bank details are as follows.
Bankers Alliance & Leicester Commercial Bank
Company Name Pennine Way
Account No 05352738
Sort Code 72-06-00
Paying By Postal Order
If you wish to pay by Postal Order, then please cross it and make it payable to Pennine Way.
Post it to us at the following address.
Pennine Way Outdoor Adventure
405 Secklow Gate East
Milton Keynes Shopping Centre
Central Milton Keynes
MK9 3NE
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We charge the current published rates (www.royalmail.com) for Postage. |
Delivery Schedule Your order will be processed as soon as humanly possible. We aim to dispatch all orders within 24 hours.
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Back Orders If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All orders include VAT at the current rate of 17.5% except where the item(s) are vat free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01908 669841 (International +44 01908 669841) or fax us on or write to us at Pennine Way Outdoor Adventure 405 Secklow Gate East Milton Keynes Shopping Centre Milton Keynes MK9 3NE United Kingdom |
Privacy Policy The Real Outdoors do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
You may return goods that are not required as long as they have not been used.
All tags must still be attached to the item.
The returned items must be in a resaleable condition.
We will only refund the cost of the goods. Postage costs are not refundable. |
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